My experience with Mark from New Lambton Auto Centre met and exceeded my expectations. I highly recommend that if you are looking for honesty and good old fashioned customer service. Then go and see Mark from New Lambton Auto Centre. I received the best customer service, I was always made to feel welcome and nothing was too much to ask. Mark was very personable, easy to talk with, polite and I never felt pressured. Mark took the time to understand my needs and he worked with me to find the best deal and to make sure that I was happy. I had to write a review because I was extremely happy with my entire experience at New Lambton Auto Centre. I encourage anyone who is the market for a new car to go and see Mark, he will give you 110% effort and more. I was absolutely pleased with this trustworthy dealership. Thank you for making my September just that little bit happier :)Alison Yarnold
I don't normally leave reviews but felt compelled to after my experience with New Lambton Auto Centre.
Buying a used car can be a challenging experience for anyone, from finding the right car out of all the options to getting the right price, the market can be filled with pitfalls and finding the right person to trust can be difficult. This vehicle was the 5th used vehicle I have bought over the years (this was the first from New Lambton Auto Centre) and each time involved visiting a lot of car dealers. I researched what vehicle I wanted and kept looking for an option that was local (I live in the upper Hunter) but couldn't find one close.
New Lambton Auto Centre had the car I wanted at a good price compared to other options. I wasn't sure at first about buying the car from a place that is almost 2hrs from home but thought it was worth a try. I called them and got Tony who was really helpful in describing the car and flexible with options to come and inspect, we agreed to the price as long as the car fit the description. When I arrived, I saw the car was exactly as described and ran well on the test drive. Tony was great to deal with, was informative and good to talk to, not your usual pressure sales that tends to come along with used car yards which was great to see.
I bought the car and it performed really well but after 3 months developed an internal issue (which couldn't have been known at the time of sale to myself or New Lambton Auto Centre). I wasn't sure what to do and so rang Mark and I have been blown away with the level of service and support I received in getting the issue rectified. Mark went above and beyond to make sure I was kept in the loop on what was happening and made sure I had alternate transport while it was fixed. He operated with genuine care and made sure I was looked after. What could have been a very stressful and expensive situation was handled really professionally with little impact to myself which speaks highly of Mark's integrity. I have a great deal of respect for how Mark and Tony do business and I would not hesitate to recommend them to anyone for a used car.
Mark, if you read these reviews thank you again for your support, my wife and I really appreciate it.★★★★★
My experience with Mark from New Lambton Auto Centre met and exceeded my expectations. When the time then came for me to purchase a new car, yes, I did shop around, but without a doubt I received the best service from New Lambton Auto Centre. Mark was very personable, easy to talk with, polite and I never felt pressured. I had to write a review because I was extremely happy with the price I paid for my car and I would recommend Mark to anyone looking to purchase a car. I was absolutely pleased with this trustworthy dealership.★★★★★
I have dealt with New Lambton Auto Centre for a number of years now and I will continue to come back. I have always experienced friendly & professional service from Mark and his team. I have travelled 2 hours from Sydney each time I've purchased a car because I know I will get great service and a trustworthy and reliable car from New Lambton Auto Centre. If I haven’t been able to find a car in the yard that I want, Mark has gone the extra mile to source the car I wanted. My needs and budget have always been met and exceeded. Great work team! I will continue to recommend you to my friends and family.★★★★★
Anthony was very kind and courteous and was a pleasure to deal with. He threw in a bit of humour too ☺ ....not like your "run of the mill" used car salesmen! Well done guys.★★★★★
I’ve dealt with New Lambton Auto Centre for over 10 years now and during this time I’ve bought and sold cars through them and referred loads of friends and family. Mark & Tony have always been able to satisfy our needs with the right car at the right price. I’d have no hesitation in recommending New Lambton Auto Centre for anyone's next purchase.★★★★★
I’ve bought my last two cars from here and it has been a great experience both times. Good cars that I still own today.★★★★★
We live over 7 hrs away and seen a vehicle on line at New Lambton auto centre. We spoke to Tony the sales person there who was an outstanding person to deal with. He took us through the whole vehicle over the phone and explained everything to us about the vehicle including stone chips and a slight mark on the rear bumper bar which they fixed for us. Nothing was to much to ask. When we drove down to inspect the vehicle it was explained exactly how the vehicle was and nothing was covered or unexplained about the vehicles condition. We where so worried purchasing a car sight unseen but where pleasantly surprised upon our inspection. We are so pleased with the vehicle we purchased and can only thank Tony for an outstanding effort a highly recommend this dealership. We Will definitely travel the distance again in a few months to purchase our sons 1st car. Thanks Again Tony.★★★★★
My partner accidentally put the wrong fuel in her car this morning on the way to work. Broken down on the side of the road, Mark from New Lambton Auto Centre stopped to help. He organised a tow to a nearby mechanics and then very kindly provided her a loan car for the rest of the week at no cost. We are very grateful to him for stepping in to help at no benefit to himself and I imagine this carries over into all his business dealings.★★★★★